4Service™ has been a member of European Mystery Shopping Providers Association (MSPA Europe) since 2005, strictly adhering to its quality standards and ethics.

MSPA — is the largest professional association of Mystery Shopping providers, which is dedicated to service quality improvement with the help of mystery shoppers. Its members assist their clients with customer service quality measurement and improvement. 4Service™ regularly attends MSPA conferences taking place in Europe, USA and Asia.

MSPA provides:

• Quality and ethical standards for participating agencies and individual mystery shoppers;
• The only worldwide Mystery Shopping association (138 companies in Europe, 150 companies in North America, 40 companies in Asia and Pacific region);
• MSPA conferences (USA, Europe, Asia) which are a great place for networking and learning about mystery shopping developments around the world. i.e. Community, meetings, experience exchange.