Be it a fast food location or a five-star Michelin restaurant, service quality has always been one of the key factors and conditions for catering business success. Such factors as food selection, its taste, pricing strategy, design, image and location are vitally important, yet they can never make up for inattentive and careless service. On the other hand, any restaurant providing excellent customer service gains a strong edge over its competitors.

4Service™ has broad experience with complex and comprehensive Mystery Shopping programs in this market. We have conducted many successful projects with restaurant chains in Ukraine, amounting to more than 35.000 evaluations in this market.

The most common scenarios for restaurant evaluations include: mystery visits at different times of the day often with secret picture-taking of the restaurant’s exterior, table setting, dishes and restrooms. We also evaluate the restaurant’s delivery service. Mystery shopper feedback is then used in staff and management motivation programs and as a focal point of further training programs. Much attention is also given to the measurement of operational routines (like cooking time, promotion of certain menu items, etc), and mystery shopper feedback regarding the quality of the food and drink offered.

The most popular 4Service™ products restaurants public catering are:

• Mystery Shopping;
• Mystery Calls;
• Joker Shops;
• Active Feedback;
• Suggestive Sell Priority.

You can contact us right now to get more detailed information about our products for public catering. Contact us...