Hotel services are centered on the hospitality given to their customers, who may spend many days on the premises. Therefore, the quality of personal interaction between hotel employees, both staff and management, and their guests is the major factor influencing guests to feel comfortable and giving them the feeling that they are receiving real hospitality and attention in their chosen hotel.

Hotel services have an extremely complex and multi-layer structure compared to other service industries. There are a large number of visual and operational business aspects, various groups of service personnel with whom a single guest interacts (porters, maids, administrators), prolonged periods of time spent in a hotel, additional services (restaurant, conference room, etc) — all of which adds up to the complexity of hotel business when it comes to service quality monitoring and control.

Mystery shopping for the hospitality industry is special in terms of the complexity of evaluation to be carried out by a shopper. It is often necessary to spend more than one night in a hotel in order to be able to experience all of its services. 4Service has significant experience of mystery shopping in the hospitality industry covering different property sizes and formats. Our experts are ready to conduct deep and thorough hospitality audits in hotels of any star rating.

The most popular 4Service products for the hospitality industry are:

• Mystery Shopping Audit;
• Mystery Calls;
• Integrity Shopping.

You can contact us right now to get more detailed information about our products for lodging industry. Contact us...