As the market develops, gas station retail competition can no longer be won by mere gas quality, pricing strategy or retail chain coverage alone. Another important factor, if not the decisive one, is coming into play, that being quality service: tidy, precise, friendly and polite. In order to keep location tidiness and customer service up to consumer expectations, it is necessary to implement a reliable monitoring and control tool. That tool is Mystery Shopping.

4Service is working in partnership with some of the largest gas station chains as their long-term partner in the control of their service quality improvement and service delivery objectives. Based on our years of experience, we were able to develop industry-specific tools, which enable our clients to control service delivery in all branch offices. We also provide practical recommendations for service quality improvement. Our mystery shoppers have already completed more than 33.000 of gas station evaluations.

The most common scenarios include day and night visits, active sales evaluation (whether gas station operators offer premium fuel or other value-added services, etc), and shop, cafeteria and car wash evaluation.

The most popular 4Service products for retail fuel and oil business are:

• Suggestive Sell /Instant Reward;
• Mystery Shopping;
• Suggestive Sell Priority;
• Active Feedback;
• Operational Self-Assessment;
• Joker Shops;
• Frontier Active™.

You can contact us right now to get more detailed information about our products for oil retail business. Contact us...