Growing competition among Ukrainian banks and other financial service providers requires attentive and professional customer service as the key factor for competitive success. In order to sustain unified retail banking standards each bank requires a unique Mystery Shopping program, which takes into account the specifics of its business and its objectives.

4Service possesses significant expertise in the development and implementation of customized Mystery Shopping programs for the finance sector. The sector’s share of our project portfolio has grown steadily since 2006. During 4Service’s 9 years of operation, our mystery shoppers have completed over 60.000 evaluations for financial institutions.

We have created new tools which address the specific needs of financial services provision. Most common scenarios include: bank deposit consultations, loan assistance (mortgage, car loan, or consumer loan), money transfer, and credit card transactions — for individual clients; cash management services and business loans — for businesses etc.

The most popular 4Service products for finance are:

• Traditional Mystery Shopping;
• Mystery Calls;
• Active Feedback;
• Suggestive Sell Priority;
• Joker Shops;
• Frontier Active™;
• Acceptance Tracking.

You can contact us right now to get more detailed information about our products for the finance sector. Contact us...