Telecommunications is one of the most developed industries in Ukraine. The existence of large technologically developed telecom providers, constant technological innovations, and price competition — all demand maximum business efficiency and effectiveness. Mystery Shopping helps telecom companies control their own, and dealership-based, retail networks as a means of controlling and enhancing customer acquisition and retention. Professional service quality in telecoms retail, and in call centers, increases client numbers, client satisfaction and customer loyalty.

4Service has great experience and vast expertise of Mystery Shopping project implementations in the telecommunications industry. Our mystery shoppers have already completed more than 12,000 mystery shops in this industry, with variations on the technique including:

• Dealer loyalty stimulation. Part of such programs is the stimulation of salespeople to demonstrate solid knowledge or to make sales recommendations of telecommunication products and services.
• Retail chain monitoring (both the company’s own employees and dealer employees) for telecommunications companies.
• Call center service quality monitoring.

Evaluation scenarios can include customer service monitoring for both existing and potential subscribers, including corporate and individual, contract and pre-paid customers. Attention is often focused on the promotion of new tariff plans, services and operator offers.

The most popular 4Service products for telecommunications are:

• Mystery Shopping;
• Mystery Calls;
• Active Feedback;
• Suggestive Sell Priority.

You can contact us right now to get more detailed information about our products for telecommunication companies. Contact us...